Customer Relationship Management CRM
What is a CRM system?
How it can be used:
It is an acronym for Customer Relationship Management System, which is an integrated management system locally designed and developed by experts in the administrative and marketing field to meet the needs of the local and foreign market and meet the aspirations of the top of the administrative hierarchy in institutions, companies, organizations and associations with a variety of business sectors.
It is a computerized administrative system that aims to control and document transactions with the relevant authorities, whether internal such as employees or external such as suppliers, with high flexibility in naming the default values used in accordance with the nature of the institution and the terminology recognized internally.
It also serves to archive all the operations that take place in the institution and to control the channels of communication with customers on the one hand, and the internal communication of the employees of the institution on the other hand, and to ensure reminders of all important events and help in making the right decisions in a timely manner through effective reports or alerts system
General features of the system
The system effectively guarantees the mechanism of assigning tasks and tasks to the right person, and is constantly informed by the direct management of the employee on the progress and implementation of the task and performance evaluation.
Build on Web environment
Smart device support
Multiple users and powers
Provides users with their indicators
Highly customizable menus
Supporting multiple branches and employees
Support for all documents types
Accurate geolocation for customer
Search, print and convert to excel
SMS alerts
Great results
Tangible positive results of applying the system
- Data centralization and ease of preservation and sharing.
- Reducing time and effort searching for archived information or documents to a minimum.
Determine the tasks and responsibilities to be implemented for each member of the work team. - Full control over any items that have a due date, monitoring implementation and performance evaluation.
- Building the administrative hierarchy and functional hierarchy that defines and reflects the existing system in the institution and implementation mechanisms
Activating internal communication between staff members on the one hand, and between the organization and external parties on the other hand. - Evaluating performance and raising staff efficiency through periodic achievement reports.
- Manage all events and activities with ease and efficiency.
- Reducing paper files and other internal means of communication to a minimum
- With the presence of an electronic portal that allows external parties to communicate with the institution, the number of routine, frequently asked questions is reduced. Requests of specific types can also be opened for the subscriber or customer to create and reach the person required according to the construction of the traffic plan that is built according to the request.
- Raising the efficiency and productivity of the institution, raising the overall performance ratios and financial collection, and unifying the efforts of the staff.
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